Privacy Policy

1. Introduction

Your privacy matters to us. At ClearPath, we only collect information that is necessary to deliver our cleaning services and run our business. We do not sell, rent or trade your personal information to anyone — ever.

By using our website, enquiring about our services, or booking a clean, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Clear Path Professionals Pty Ltd (ABN 39 215 657 537) trades as ClearPath Cleaning Services and operates in Perth, Western Australia.

• ABN: 39 215 657 537
• Email: hello@clearpathclean.com.au
• Phone: 0481 381 454
• Location: Perth, Western Australia

We are the data controller for the personal information we collect about you.

3. What Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

Identity & Contact Information

• First and last name
• Residential or business address (including suburb and postcode)
• Phone number
• Email address

Service Information

• Type of cleaning service required
• Property details (size, number of rooms, special requirements)
• Preferred days and times for service
• Access instructions, entry codes or key arrangements
• Notes about pets, hazards or special circumstances

Employment Information (Careers)

• Resume and work history
• References and qualifications
• Availability and contact details

Communication Records

• Records of emails, phone calls or messages you send us
• Feedback and review information

We do not collect sensitive information such as health information, financial account details, government identifiers (e.g. tax file numbers), or biometric data.

4. How We Collect Your Information

We collect personal information in the following ways:

• Website enquiry and booking forms — when you submit a quote request or contact form on our website
• Email and phone — when you contact us directly to enquire or book
• In person — when our cleaners attend your property and you provide instructions or access details
• Job applications — when you apply for a role through our careers page

We only collect personal information by lawful and fair means. We will always tell you why we are collecting your information at the time of collection.

5. Why We Collect Your Information

We collect personal information because it is necessary to:

• Respond to your enquiry and provide you with a quote
• Book, schedule and deliver our cleaning services
• Confirm appointments and send service reminders
• Process and follow up on complaints or feedback
• Assess job applications for employment
• Meet our legal and insurance obligations

If you choose not to provide certain information, we may not be able to provide you with our services or respond to your enquiry fully.

6. How We Use Your Information

We use your personal information only for the purposes for which it was collected, or directly related purposes, including:

• Delivering and improving our cleaning services
• Communicating with you about your bookings, including confirmations, reminders, and follow-ups
• Resolving any service issues or complaints
• Internal business operations, record-keeping and administration
• Sending you relevant service updates or promotional content (see Clause 11)
• Complying with applicable laws and regulations

We will not use your information for any purpose that you would not reasonably expect, nor in a way that is deceptive, unfair or unlawful.

7. Disclosure to Third Parties

We do not sell, rent, trade or share your personal information with third parties for their own marketing purposes.

We may disclose your personal information to third parties only in the following limited circumstances:

• Service delivery: To employees or subcontractors engaged by us to deliver your cleaning service. These individuals are bound by confidentiality obligations.
• Technology providers: To providers of services we use to operate our business, including our website host (Netlify) and form processing tools. These providers may process your data on our behalf and are contractually required to handle it securely and only as directed by us.
• Legal obligations: If required by law, court order, or regulatory authority, we may disclose information as required.
• Professional advisers: To our lawyers, accountants or insurers, where necessary and under strict confidentiality obligations.

8. Overseas Disclosure

We generally store and process your information within Australia. However, some of our technology service providers (such as cloud-based hosting or email services) may store data on servers located overseas, including in the United States or Europe.

Where personal information is transferred overseas, we take reasonable steps to ensure it is treated in accordance with the Australian Privacy Principles and is not used or disclosed in a way that would breach the Privacy Act 1988.

By using our services, you consent to your information being handled in this manner where necessary.

9. Storage & Security

We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our security measures include:

• Secure, encrypted storage of client data
• Restricted access to personal information — only personnel who need it to perform their role can access it
• Secure email and communication practices
• Regular review of our data handling processes

While we take reasonable precautions, no data transmission or storage system is completely secure. If you believe your information has been compromised, please contact us immediately at hello@clearpathclean.com.au.

10. Retention & Deletion

We retain your personal information for as long as it is needed for the purpose it was collected, or as required by law. In general:

• Client booking and service records are retained for a minimum of 7 years for tax and legal compliance purposes
• Enquiries that did not proceed to a booking are retained for up to 12 months, after which they are securely deleted
• Unsuccessful job applications are retained for up to 6 months and then securely destroyed

When we no longer need your personal information, we take steps to delete or de-identify it securely.

11. Direct Marketing

We may, from time to time, send you information about our services, seasonal promotions, or cleaning tips. We will only do this if you have provided your contact details to us and have not opted out of marketing communications.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us at hello@clearpathclean.com.au

Opting out of marketing will not affect your ability to receive service-related communications (such as booking confirmations or reminders).

12. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate, out-of-date, incomplete or misleading information
• Request deletion of your personal information (subject to our legal retention obligations)
• Opt out of direct marketing at any time
• Complain about how we have handled your personal information

We will not charge you a fee for making an access or correction request, though we may charge a reasonable fee for producing large volumes of records.

13. How to Access or Correct Your Information

To request access to, or correction of, your personal information, please contact us in writing at:

• Email: hello@clearpathclean.com.au
• Phone: 0481 381 454

We will respond to all access and correction requests within 30 days. In some cases, we may need to verify your identity before processing your request. We may decline a request if granting it would unreasonably impact the privacy of another individual or if we are legally required to retain the information.

14. How to Make a Privacy Complaint

If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, or if you have a general privacy concern, please contact us first:

• Email: hello@clearpathclean.com.au

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

15. Cookies & Website Analytics

Our website may use cookies or similar technologies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device.

We may use basic analytics tools (such as aggregate traffic data) to understand page performance and visitor behaviour. This data is not linked to individual identities.

We do not use cookies for advertising tracking or share data with advertising networks.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect the functionality of some parts of our website.

16. Third-Party Services

Our website uses the following third-party services that may process or receive limited data:

• Netlify — website hosting and form submission processing. Enquiry forms submitted on our website are processed via Netlify Forms.
• Google Fonts — typography is loaded via Google's servers, which may record basic request data.
• Google Maps — our service areas page embeds a Google Maps iframe, which is subject to Google's own privacy policy.

Each of these providers has its own privacy policy governing their data practices. We have no control over and accept no responsibility for the practices of third-party services.

17. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information about a child, please contact us and we will delete it promptly.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. The "Last updated" date at the top of this page reflects the most recent revision.

We encourage you to review this policy periodically. Where changes are material, we will endeavour to notify active clients by email.

Continued use of our website or services after a policy update constitutes your acceptance of the revised policy.

19. Contact Us

For any privacy-related questions, requests, or complaints, please contact us:

• Email: hello@clearpathclean.com.au
• Phone: 0481 381 454
• Business hours: Mon–Fri 7am–6pm, Sat 8am–2pm

If you have a concern about our data practices, we encourage you to contact us directly first so we have the opportunity to resolve it. For unresolved complaints, contact the Office of the Australian Information Commissioner.